HBS Managing the Future of Work Microsoft’s AI perspective: From chatbots to reengineering the organization
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Feb 21, 2024 Microsoft's Corporate Vice President discusses the incremental approach to AI, from assistants to autonomous agents. Insights on responsible AI, upskilling, and the transformative impact of AI on productivity and meetings. Also, the collaboration with organized labor for workforce development and the role of micro-credentials in education.
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AI as an Assistant
- The current AI era focuses on AI assistants for individuals and groups, embedded in various applications.
- Consolidation of these assistants is expected due to the overwhelming number available.
Copilot Productivity Gains
- 77% of early Copilot users never wanted to work without it again.
- In experiments, Copilot users were 29% faster without quality loss, saving over 10 hours monthly.
AI's Reasoning Ability
- AI is now a general-purpose reasoning engine driven by language, not just math.
- Retrieval Augmenting Generation (RAG) is a significant advancement, allowing AI to reason over specific data.