HBS Managing the Future of Work

Amy Regan Morehouse, ServiceNow executive, discusses the importance of continuous learning in an AI-altered economy. They explore personalized learning plans, partnerships with educators, and the correlation between learning opportunities and employee retention. ServiceNow also invests in opportunities for non-degree workers and emphasizes the importance of soft skills in the job market. They offer various types of courses and have partnerships with NTT Data and Zurich Insurance.

How do you re-engineer the people function to support a post-Covid virtual organization? Shopify’s CHRO explains.

J.D. Hickey, CEO of Blue Cross Blue Shield of Tennessee, talks about their collaboration with East Tennessee State University to create a work-based accelerated computer science program. They discuss the challenges of finding skilled workers, the Blue Sky program's ability to guarantee high-paying jobs, their partnership with Google, and their plans to expand the talent pipeline program to other schools.

In its second iteration, the corporate scorecard draws on a wider range of worker outcomes to rank Fortune 500 employers on how well they boost career prospects. The index is a collaboration of the HBS Managing the Future of Work Project, the Burning Glass Institute, and the Schultz Family Foundation. Matt Sigelman, president of the Burning Glass Institute, and Rajiv Chandrasekaran, managing director of the Schultz Family Foundation, join host Bill Kerr.

Do we need new terms and frameworks to capture important data about fast-changing labor markets? As the volume of workforce data increases, so does the strategic value of market- and firm-level analysis.   

Sander van’t Noordende, CEO of HR services giant Randstad, on navigating the new normal of talent scarcity, an aging workforce, and AI.

Euan Blair, founder of UK unicorn Multiverse, promotes apprenticeships as superior to college, emphasizing practical skills, earning potential, and job flexibility. The discussion contrasts UK and US approaches, addresses skill deficits, workplace diversity, and the role of AI in workforce development.

How do a culture of open debate and prioritizing work-life balance help the firm navigate change while advising others on how to do the same?

Explore the transformative benefits of micro-internships for students and employers. Learn how they boost skill-based hiring and increase diversity. Discover ways to address objections from HR departments and leverage employee resource groups. Explore the demographics and benefits of micro-internships. Understand the negative implications of labor market mismatches and the shift towards a skills-based hiring approach. Uncover the future of Parker Dewey and the market's unmet needs.

If there’s no going back to pre-Covid, 9-to-5 workplace routines, what’s the new management playbook? Gallup’s Jim Harter on work-life balance, managing a hybrid organization, and the social and psychological markers of a healthy and productive organization.