HBS Managing the Future of Work ServiceNow’s Amy Regan Morehouse on workforce transformation
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Feb 7, 2024 Amy Regan Morehouse, ServiceNow executive, discusses the importance of continuous learning in an AI-altered economy. They explore personalized learning plans, partnerships with educators, and the correlation between learning opportunities and employee retention. ServiceNow also invests in opportunities for non-degree workers and emphasizes the importance of soft skills in the job market. They offer various types of courses and have partnerships with NTT Data and Zurich Insurance.
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Amy's Nontraditional Tech Journey
- Amy Reagan Morehouse came to tech from an art history background and was challenged to learn tech skills quickly.
- This experience shaped her appreciation for lifelong learning and skill adaptability.
Foster Continuous Learning Culture
- Build a culture that supports ongoing career development and learning.
- Provide employees with flexible learning options to support growth aligned with interests and business needs.
Align Learning With Interests
- Combine employees' interests with company growth areas when planning learning paths.
- Use regular growth conversations to align employee and business goals.