HBS Managing the Future of Work
ServiceNow’s Amy Regan Morehouse on workforce transformation
Feb 7, 2024
Amy Regan Morehouse, ServiceNow executive, discusses the importance of continuous learning in an AI-altered economy. They explore personalized learning plans, partnerships with educators, and the correlation between learning opportunities and employee retention. ServiceNow also invests in opportunities for non-degree workers and emphasizes the importance of soft skills in the job market. They offer various types of courses and have partnerships with NTT Data and Zurich Insurance.
31:56
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Quick takeaways
- ServiceNow emphasizes personalized learning plans to align company growth with employees' interests.
- ServiceNow integrates power skill development into learning paths, prioritizing collaboration, creativity, curiosity, and complex problem-solving.
Deep dives
Importance of Skills and Interests in Career Growth
ServiceNow emphasizes the importance of considering employees' backgrounds, skills, and interests when mapping out learning plans. They believe in marrying the company's growth trajectory and strategies with employees' individual interests to facilitate career growth and enable them to seize new opportunities. ServiceNow encourages flexible learning models that align with both employees' interests and the company's goals, promoting a continuous learning culture.
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