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ServiceNow’s Amy Regan Morehouse on workforce transformation

HBS Managing the Future of Work

CHAPTER

The Importance of Soft Skills in the Evolving Job Market

This chapter discusses the increasing importance of soft skills, also known as foundation skills or social skills, in the evolving job market, particularly in the era of generative AI. It explores how organizations can consider and cultivate these skills in their hiring processes and employee development programs.

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