
Behavioral Science For Brands: Leveraging behavioral science in brand marketing.
The Consumer Behavior Lab is dedicated to teaching marketersacross the United States how behavioral science principles can beapplied to help their brands. By decoding the underlying motivationsof how consumers make decisions, the CBL seeks to make a betterindustry - where both brands and agencies put proven sciencebehind their decision making.
Latest episodes

15 snips
May 30, 2023 • 25min
How Dyson uses the illusion of effort to set expectations of excellence
James Dyson's entrepreneurial journey showcases his innovative spirit that transformed the vacuum market. The discussion delves into how perceived effort influences consumer judgment, revealing that identical products can garner different evaluations based on this illusion. Case studies like Black Sheep Vodka illustrate the power of belief in design effort on product perception. Additionally, the importance of precise marketing claims in building brand credibility is highlighted, along with a look at how misjudged contributions in household chores mirror dynamics in team collaboration.

May 17, 2023 • 20min
How KFC used scarcity in a creative way to drum up sales
KFC's secret recipe for innovation is not just herbs and spices- it's behavioral science.Through continuous testing and learnings, KFC is able to stay ahead of the game in the fast-food industry while cooking up creative ways to satisfy their customers' cravings.

May 9, 2023 • 29min
How Spotify harnesses the fresh start effect to encourage new listening habits
Spotify disrupted the music industry with savvy tactics from behavioral science. Through principles like scarcity and the fresh start effect, the streaming giant gained a devoted following and transformed the way we listen to music.

May 2, 2023 • 23min
How Uber creates psychological distance to make prices feel smaller
Consumers do not act completely rationally when it comes to prices, but businesses can make prices more appealing by using precise pricing, charm pricing, and putting more psychological distance between the act of payment and receiving the product.

Mar 27, 2023 • 25min
Bonus Episode - The key lessons from Richard’s new book, The Illusion of Choice
In this special episode we take a look at Richard's new book, the Illusion of Choice and gain exclusive content from our author himself. Hear about the stories that inspired the book, and most importantly, hear how Richard thinks we can all use this new book to make marketing in the world stronger.

Mar 6, 2023 • 13min
How Wellow uses the science of sound to signal comfort
Understanding the power of sound symbolism and ease vs. motivation can help brands create strong associations in consumers' minds and boost their willingness to take action. In this episode, we explore how Wellow Compression Socks utilizes behavioral science to craft an effective name and establish a compelling brand position.

Feb 13, 2023 • 13min
How Pringles used rhyme to become America’s top chip
From their iconic tube shape to the innovative stackable shape, Pringles chipshave been a snacking staple in homes across America for decades. But what is the driving force behind its success? The answer lies within behavioralscience – find out how they've employed behavioral science tactics in theircatchy slogan that keep us reaching into those classic red canisters.

Jan 26, 2023 • 18min
How Amazon has ruthlessly removed friction to encourage customers to come back for more
Amazon has revolutionized e-commerce, and this episode dives into the behavioral science behind their success. From one-click purchasing to Amazon Prime - discover how these features rooted in behavioral science keep customers coming back for more.

14 snips
Dec 12, 2022 • 14min
How Häagen-Dazs used foreign branding to create a premium image
Explore the intriguing world of branding through Häagen-Dazs's clever use of a Scandinavian name to elevate its image to luxury status. Discover how foreign branding influences consumer perceptions and creates expectations of quality. Delve into the ethical considerations of using behavioral science in marketing strategies, emphasizing the balance between persuasion and manipulation. Plus, learn how strategic pricing comparisons can shift consumer views, making products seem more appealing by aligning them with premium options.

Dec 6, 2022 • 15min
How L'Oréal emphasizes their cost to signal quality
L'Oréal Paris' famed tagline, “Because You’re Worth It” has been used by the brand for over 50 years. This episode explores how L'Oréal has used behavioral science tactics such as perceptual fluency and literal & lateral applications to boost its perception of value and popularity over the years with its consumers.