Just a Couple of Dentists

Every dentist dreads that first one-star review. The truth? It’s not the review that hurts you — it’s how (or if) you respond. In this episode with Dr. Len Tau, we break down: The do’s and don’ts of replying to reviews The difference between a HIPAA-safe response and the snarky reply you wish you could post Why taking things offline first is usually the smartest play How reviews act as signals for your future patients, not verdicts on your past ones Why bad reviews don’t break your practice — silence does PS – Alex and I love making Just a Couple of Dentists for you. If you’re enjoying the podcast, share it with a friend. It’d mean the world to us.  

Building a dental office isn’t cheap. And if you’re not careful, you’ll blow tens of thousands of dollars on stuff you don’t need. We sat down with our longtime friend and contractor Tommy Morales to talk about the real mistakes dentists make during a buildout and how to avoid them.  In this episode we get into: Why storage space always gets overlooked Pocket doors, barn doors, and flooring that actually works Where dentists waste the most money (hint: cabinetry) Architect vs. design-build and how one option can save you months What’s actually changed in reception design since COVID Planning a buildout or renovation? Listen to this first — it’ll save you money and a lot of headaches.

Last month, Spencer Greer called me out for producing like a sissy. I was averaging 3 crowns a month, underdiagnosing like crazy, and letting my cheap-ass brain run my treatment planning. So we did a live coaching session. Now, a month later, I’m back with the results: My crowns jumped from 3 to 11 in the same number of days. My monthly production went up 75%. We added about $20K more than the same month last year. All from shifting mindset, diagnosing with confidence, and saying “crown or nothing.” In this follow-up, Spencer and I break down what worked, what didn’t, and the next steps (including ortho and same-day treatment). 👉 Check out Spencer’s upcoming course at highleveldentists.com (use code ERIC or ALEX for 10% off — we’ll see who’s more popular). Here's the link as well to the first episode we did with Spencer! Apple Podcasts  https://podcasts.apple.com/us/podcast/just-a-couple-of-dentists/id1782713047?i=1000719624804 PS – Alex and I love making Just a Couple of Dentists for you. If you’re enjoying the podcast, share it with a friend. It’d mean the world to us.

Compliance is nobody’s favorite topic. But if you ignore it, it can get real expensive, real fast. We brought on Dr. Lisa Kane (dentist + founder of Dental Office Compliance of New England) to walk us through the stuff that actually matters and the traps that cost dentists money. We get into: Why every office misses things (and which ones you can’t afford to miss) Waterlines, sterilization, and the shortcuts that backfire Training your team without feeling like OSHA’s hall monitor The scammy compliance “posters” you should never pay for And yes… Eric shares the story of his “reverse needle stick” in dental school.

AI is shaking up every industry...including dentistry. But is it really the end of SEO, Google Ads, and traditional marketing? Or just another shiny object? In this episode of Just a Couple of Dentists, Eric and Alex talk with Brandon Platt, founder of 4D Digital Media, to set the record straight. Together, they cover: The truth about AI search vs. Google search Why local SEO still drives new patients Where AI can save dentists time (and where it can’t) HIPAA concerns every office needs to know How AI will really impact the business side of dentistry Thanks for writing these shownotes for us Chat GPT! PS - Alex and I love doing Just a Couple of Dentists and our only ask is that if you are at least somewhat enjoying it, please share it with a friend. It helps the podcast grow and we can share more stories with you all!  

When Alex and I first got started, the goal was simple: build a cluster of offices, dominate our area, and eventually sell the group. We ended up selling both of our locations but then we watched friends who focused on just one massive practice walk away with deals way bigger than ours. That got me wondering…should we have just built one mega practice? So I brought on our former broker, John Wlodarek, to break down what buyers and DSOs are actually looking for right now. We get into: Why a single large location is easier to sell than multiple locations How deal structures have changed since the post-COVID peak The headaches and hidden costs of multi-location ownership What’s worth upgrading before you sell (and what’s a waste of money) And now, here’s where ChatGPT would normally say: “If you’re thinking about selling your practice, this one’s for you.” PS - Alex and I love doing Just a Couple of Dentists and our only ask is that if you are at least somewhat enjoying it, please share it with a friend. It helps the podcast grow and we can share more stories with you all!

Brennon Dean, founder of Flex Dental, created a patient communication platform for dental practices out of necessity, without prior coding or marketing experience. He shares the surprising motivations behind the software’s inception and how prioritizing customer support over development fueled its growth. The conversation dives into the complexities of selling a tech company, navigating business transitions, and the lessons learned from user feedback. Now, Brennon discusses his current pursuits, highlighting that retirement is not on his agenda.

According to Spencer Greer, I produce like a sissy... So I filled out Spencer’s coaching form and we recorded a live breakdown of why my production has been so bad. We get into why my crown numbers are embarrassingly low, how being “conservative” slowly turned into underdiagnosing, and why being a natural cheap ass is messing with how I present treatment. Spencer walks through exactly how he coaches dentists to stop overthinking, build confidence in case acceptance, and start producing like someone who actually owns the place. If you’ve ever stared at a cracked molar and still pitched a big filling, you'll appreciate this episode! 👉 Check out Spencer’s site at highleveldentists.com PS – Alex and I love making Just a Couple of Dentists for you. If you’re enjoying the podcast...share it with a friend. It’d mean the world to us.

Trump’s new bill is being marketed as “big” and “beautiful,” but buried in the fine print are changes that could hit dental schools, student loans, taxes, Medicaid, and how you structure your business. Josh Cochran joined us again to break it all down...from caps on federal loans (that might break dental school tuition models) to strange new rules on overtime pay, car deductions, interest write-offs, and why rural ski towns could be the biggest opportunity zone play yet. This isn’t policy talk for the sake of it. There’s real strategy in here you can actually use. Alex and I love bringing you tons of valuable information and the only way this podcast grows is by sharing it with others. So if you found something valuable from this episode, please share it with a buddy! It means the world to us!

Dr. Roshan Kalra, a dentist turned real estate investor, shares his secrets on transforming everyday expenses into a $25,000 luxury trip to the Maldives using credit card points. He breaks down strategies for maximizing rewards with cards like Chase and Amex, discusses the surprising benefits of paying taxes with credit cards, and reveals how to turn $10K of spending into $225 of travel. With tips on navigating point systems and avoiding common pitfalls, Kalra is a goldmine of travel insight for both newbies and seasoned point collectors.