Just a Couple of Dentists How He Gets 90% of Hygiene Patients to Show Up (ft. Dr. Chris Green)
In this episode of Just a Couple of Dentists, we sit down with Dr. Chris Green to break down one of the biggest silent killers in dental practices right now: hygiene no-shows.
A lot of offices brag about high reappointment rates but that doesn’t matter if patients don’t actually show up. Chris walks through the exact system his practice uses to consistently run a 90%+ hygiene show rate, even in a world where patients cancel last minute, ignore calls, and treat appointments like optional calendar holds.
We get into:
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The difference between reappointment rate vs. show rate (and why most practices track the wrong thing)
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Why unconfirmed appointments should come off the schedule
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The 48-hour cancellation policy that actually works
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The confirmation cadence that prevents last-minute no-shows
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Why a simple “see you in 2 hours” text makes a real difference
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How assigning ONE owner to a system changes execution
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What to do when patients cancel anyway and how to try to save the appointment
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How to fill hygiene holes when cancellations happen
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