How to Make Sure 100% of Your Patient Calls Get Answered (ft. Cory Pinegar and Dr. Deren Flesher)

About 32% of phone calls go unanswered in the average dental office.
After hours? It’s basically zero.

On this episode, we talk through why the front desk model most offices still use just can’t keep up anymore, what COVID permanently changed, and why missing calls isn’t about a lack of effort...it’s about the system.

We’re joined by Cory Pinegar, whose company Reach hires and trains virtual assistants for dental offices, and Deren Flesher, founder of Airo Dental, an AI receptionist platform. Together, we debate what still needs a human, what doesn’t, and how practices are combining VAs and AI to realistically get to a 100% call answer rate.

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