Marketing Operators

Jon "JMo" Morgenstern, Head of Investment at VaynerMedia, manages a staggering $1.5B in media spend for big brands. He shares insights on how enterprise advertisers approach channel mix and allocation across platforms like Meta and TikTok. JMo emphasizes moving beyond last-click metrics to focus on brand lift and incrementality for sustainable growth. He discusses the balance of creative volume and diversity, testing niche personas, and the importance of organic performance as a foundation for scaling paid ads. A must-listen for marketers looking to elevate their strategy!

Cathy Sun, VP of Ecommerce at AppLovin, joins to discuss the innovative Axon self-serve ads platform, revolutionizing rewarded mobile gaming ads. She highlights the effectiveness of long-form clickable inventory in boosting e-commerce performance. The conversation dives into creative strategies, emphasizing the importance of varied ad formats and interactive tactics. Cathy shares success stories of brands optimizing their ad spend with Axon and explains how AppLovin's predictive algorithms drive impressive results, making it a valuable complement to Meta's advertising landscape.

Amit RG, co-founder and CEO of Richpanel, an AI-centric CX platform, shares insights on modern customer experience. He discusses how automating tier-1 support can streamline workflows and enhance insights. The conversation dives into whether CX should belong under marketing or operations, revealing how proactive, self-service models can drive customer engagement. Amit highlights novel revenue opportunities through optimizing tracking pages and transforming warranty claims into upsell chances, showcasing a future where AI revolutionizes customer interactions and retention strategies.

Dive into the strategies behind Black Friday and Cyber Monday success! The team discusses forecasting revenue and pacing for Q4, examining the impact of new product launches. Learn about their daily revenue tracking using a pacing sheet and insights from incrementality tests for YouTube, Meta, and CTV. They also explore effective holiday shipping cutoffs and how distribution messaging evolves in December. Finally, discover strategies for maximizing the 'Q5' opportunity post-holidays.

Dive into unconventional insights for BFCM preparation. Learn about pacing strategies and avoiding overspending on prime shopping days. Explore how to validate new product ideas through scrappy testing without hefty investments. Real examples showcase successful early launches and effective market strategies. The hosts also pinpoint essential early hires for building a powerhouse marketing team, emphasizing the importance of creative talent in scaling operations effectively.

Reza Khadjavi, the founder and CEO of Motion, dives into the transformative power of AI in marketing. He emphasizes the importance of hiring AI-fluent creative strategists and blending strategy with execution to create high-impact teams. Reza discusses Motion's innovative AI tagging system and the key categories for creative testing, alongside the need for brands to embrace creative diversity. He highlights how leaders should adapt to AI-driven automation while still remaining elite individual contributors for greater effectiveness.

Discover the secrets of top 1% creative strategists and how AI is reshaping performance marketing. Learn the importance of defining audience and message before diving into creative production. Explore how ads can validate new products and inform strategic decisions. Hear about the essential skills needed for success, including AI fluency and analytics. The panel also discusses avoiding common pitfalls and the evolving role of influencers in marketing strategies.

David Herrmann, founder of Herman Digital and a paid-media expert with nearly 20 years in e-commerce, shares his incredible journey from selling MRI machines online to managing over a billion dollars in ad spend. He highlights the evolving role of agencies in creative strategy, the importance of patience in testing, and his thoughts on Facebook's complexities. Listeners will also learn about innovative AI-driven tactics, the significance of matching channels to audience intent, and the value of nurturing high-skill teams amidst challenges.

Explore the evolution of media buying, transitioning from button-pushing to a strategic powerhouse demanding creativity and comprehensive customer funnel ownership. Discover the concept of a 'growth engineer' and how automation reshapes necessary skills. The discussion dives into building a high-performance team culture, emphasizing the traits of self-starting hires who act like CEOs of their channels. Learn about the importance of deep data fluency, effective hiring practices, and balancing cultural fit with competence for long-term marketing success.

In this engaging discussion, a seasoned marketing operator from Ridge and Jones Road dives into the integration of ChatGPT with Shopify, exploring its impact on e-commerce. They shed light on the balance between SMS frequency and long-term subscriber retention, revealing insights on optimizing conversions. The conversation shifts to innovative post-purchase strategies, particularly the 'double-dash' model for upsells, and the challenges of podcast ad attribution that many brands face. Finally, they share their top three recommendations for pivotal marketing hires to build a successful team from scratch.