CX Passport

What's on your mind? Let CX Passport know...CX Passport will take some time off in August. Enjoy some of the most popular reruns while we rest up and enjoy new destinations. Episodes return September, 12th🎤🎞️“The one with Foot Locker’s customer experience journey” with Tyler Saxey Senior Director, Global VOC & Omni at Foot Locker in CX Passport Episode 110🎧What’s in the episode?...CHAPTERS0:00 Introduction2:50 What a Customer Experience role should be3:41 How do you act on what you learn from the customer?8:49 Your CX Passport Captain9:15 Stacking wins on wins -The Foot Locker customer experience journey14:43 How to learn from and deliver for a global customer experience 17:53 1st Class Lounge21:15 Creating actual business results from voice of the customer24:36 How to get customer insight from the front line employee26:50 Using Voice of the Customer to celebrate employees | Video celebrations31:07 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LinkedIn: https://www.linkedin.com/in/tyler-saxey-45968923/Foot Locker: https://www.footlocker.com/

What's on your mind? Let CX Passport know...CX Passport will take some time off in August. Enjoy some of the most popular reruns while we rest up and enjoy new destinations. Episodes return September, 12th🎤A fun and sometimes SHOCKING set of tales in “The one with the True Tales of TWA Flight Attendants” with Kathy Kompare & Stephanie Johnson in CX Passport episode 99🎧 What’s in the episode?...😬Ummm...flight attendant...have you seen my pants?🤯Weight checks? Girdle checks?!...at work?!😋Getting a cooked to order medium rare steak on a flight?😲You'll be SHOCKED how they handled a cigar on a flight!💡Flight attendants - "We were some of the first feminists"😳Steamy thoughts with 007☝️The one thing you should do to get on a flight attendant's good side😶What happens on an overnight, stays on an overnight🤩Beluga caviar from Iran…as an in flight appetizer?!💭”It's a flight attendant. What can I say, we always find the best places” - StephanieIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:True Tales book web site: truetalestwa.comThe Stewardess Rebellion: amazon.com/Great-Stewardess-Rebellion-Workplace-Revolution/dp/0385546459

What's on your mind? Let CX Passport know...🎤🎞️The one with elephant level emotional intelligence – with Sandra Thompson, Founder of Ei Evolution in CX Passport E129🎧 What’s in the episode?...[00:00] Introduction[02:09] How Sandra first got into emotional intelligence[05:35] The theoretical versus practical aspect of EI[11:10] An example of customer experience that needed a great level of EI[18:54] Keeping the humanity aspect of customer experience and the service design[23:40] 1st Class Business Lounge[28:16] If you want to grow your EI skills, where do you get started?[32:01] How to help foster growth of EI in your own team[36:17] Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:Website:  www.eievolution.comLinkedIn: https://www.linkedin.com/in/cxeisandra/ Emotional Intelligence 2.0 (where you get the code and can measure your existing Ei levels): https://www.amazon.co.uk/Emotional-Intelligence-2-0-Travis-Bradberry/dp/0974320625 The Emotional Culture deck: https://www.ridersandelephants.com/the-emotional-culture-deck

What's on your mind? Let CX Passport know...🎤🎞️Be encouraged! CX is on fire🔥 “The one with the CX hot roll” with Eli Weiss, Sr Director Customer Experience | Jones Road Beauty in CX Passport Episode 128🎧 What’s in the episode?...🎧CHAPTERS0:00 Introduction2:32 A customer experience renaissance4:29 Why are Customer teams under threat today?8:08 The core role of a customer leader10:45 How to listen to D2C customers17:10 Moving to action19:25 Travel stories show the heart of customer experience23:09 1st Class Lounge27:50 Maybe Zappos shouldn’t be the *pinnacle* of customer experience32:23 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:Web: eliweisss.comJones Road Beauty: https://jonesroadbeauty.com/

What's on your mind? Let CX Passport know...🎤🎞️“The one with the CX Feng Shui” with Claire Boscq, BizShui Creator & Keynote Speaker in CX Passport Episode 127🎧 What’s in the episode?...🎧CHAPTERS0:00 Introduction2:33 BizShui, FengShui and Customer Experience4:50 How convince others of the value of BizShui7:03 How did Claire's Disney experience set the stage for great CX?13:00 Fabulous and 50! Campaign18:10 Customer Experience and Dubai, UAE21:40 1st Class Lounge26:29 Helping leaders create great employee experience28:56 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:Website: claireboscq.comYouTube: www.youtube.com/@ClaireBoscqLinkedIn: www.linkedin.com/in/claireboscq/

What's on your mind? Let CX Passport know...🎤🎞️“The one with the real results” with Neha Dutta – Vice President for Digital Client Success Lead EXL in CX Passport Episode 126. What’s in the episode?...🎧CHAPTERS0:00 Introduction04:41 Customer experience process improvement. 06:01 Why is customer service so bad right now?11:08 Elevating women in leadership.14:21 Neha’s tips for exploring Gurgaon, India. 17:10 Embracing technology in India. 18:22 1st Class Lounge.22:34 AI and job enhancement. 27:28 Going beyond just giving companies a technology solution.29:54 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LinkedIn: https://www.linkedin.com/in/neha-dutta-5303a18 

What's on your mind? Let CX Passport know...🎤🎞️Stop Survey Slapping your Sandwich Customers in “The one with marketing malpractice” with Alan Hale President Consight Marketing Group in CX Passport Episode 125🎧What’s in the episode?...CHAPTERS0:00 Introduction2:09 B2B is NOT the same as B2C7:58 Customer Experience is “circling the drain?”13:45 Don’t be fooled by LinkedIn influencers. Marketing is NOT simple17:34 1st Class Lounge21:10 AI will solve everything…or it will destroy the world23:59 Data is nothing without action26:10 Career path to being a Marketing leader28:41 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LinkedIn: https://www.linkedin.com/in/alanwhale/Website: www.consightmarketinggroup.com

What's on your mind? Let CX Passport know...🎤🎞️Want to be promoted? 👂Listen to or 👀Watch this episode...“The one with that career coach” Kendall Berg, Founder of That Career Coach in CX Passport Episode 124🎧 What’s in the episode?...CHAPTERS0:00 Introduction3:20 Getting into career coaching5:45 Growing your career through being customer focused9:20 Want to be promoted? Do this!11:15 Stuck at a place that doesn’t focus on the customer?13:45 Managers…THIS is your job now18:45 Wait? What? Impulsively deciding to move to Colorado?!21:51 1st Class Lounge26:30 Storytelling…stunning employee experience improvement!32:15 Managers…pay attention to this too!35:10 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:All your socials: @ThatcareercoachWeb: thatcareercoach.net

What's on your mind? Let CX Passport know...🎤🎞️Real, tangible profits from Customer Experience in “The one with the Customer Profitability” Evan Klein, Founder & President Satrix Solutions in CX Passport Episode 123🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:45 Customer experience epiphanies6:35 Triggers that move a company to focus on CX9:20 The path to profitability13:53 Doesn’t have to be a new process16:20 Scottsdale area travel secrets18:11 1st Class Lounge21:37 Employee engagement from voice of the customer24:40 Internal customer experience successes27:30 How to listen to the customer’s “voice”30:00 Contact info and closingIf you like CX Passport, I have 4 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Sign up for the weekly CX Passport newsletter www.cxpassport.com✅Leave a review on your favorite podcast site so others can find the show✅Share your thoughts about the episode in the comments Hosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:Company LinkedIn: https://www.linkedin.com/company/satrix-solutions-llc./Website: https://www.satrixsolutions.com/

What's on your mind? Let CX Passport know...🎤🎞️Customer experience cocktails🍸 and…ahem…toys🤭…in “The one with the CX bartender” with Tshili Khupe Head of LTVplus Strategic Partnerships & Growth - CX Passport Episode 122🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:58 How to listen to the customer6:40 Turning a contact center to a customer insights center9:46 Motivating brands to amplify their contact center12:15 Adult toy customer insights15:25 Engaging the front line for customer insights17:19 1st Class Lounge21:32 Successful customer insight stories26:25 Reasons why companies turn to BPOs for help28:52 Contact info and closingIf you like CX Passport, I have 4 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Sign up for the weekly CX Passport newsletter www.cxpassport.com✅Leave a review on your favorite podcast site so others can find the show✅Share your thoughts about the episode in the commentsHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LTVplus: https://www.ltvplus.com/Tshili LinkedIn: https://www.linkedin.com/in/tshili-khupe/