The one with three customer loyalty tiers | Ali Cudby Co-Founder & CEO Alignmint Growth Strategies E149

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🎤🎞️Get customers to climb the loyalty ladder “The one with three customer loyalty tiers” with Ali Cudby Co-Founder & CEO Alignmint Growth Strategies in CX Passport Episode 149🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:17 The Importance of Customer Loyalty

6:02 Loyalty evolution example from New York Times

9:50 Three Tiers of Customer Loyalty

15:48 Front of House / Back of House - Inspiration from “Bear”

19:23 1st Class Lounge

24:08 Origin of Alignmint

25:08 Balancing numbers and humanity

29:51 Process of Writing a Book

33:20 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

LinkedIn: https://www.linkedin.com/in/alicudby/

Website: https://alignmintforgrowth.com/

Book: keepyourcustomersbook.com