The one with the eyes and ears of your brand - Milagros Gonzales, Ambassador Marketing Manager | Gorgias E154

What's on your mind? Let CX Passport know...

🎤🎞️Want REAL customer insight? “The one with the eyes and ears of your brand” Milagros Gonzales, Ambassador Marketing Manager | Gorgias in CX Passport Episode 154🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:52 Knowledge to Experience

4:51 Empathy in Customer Experience

7:18 The Undervalued Front Line

9:29 Moving from cost center to revenue generator

14:38 Customer stories to drive improvement

17:23 1st Class Lounge

23:05 Why haven’t all companies embraced customer experience

25:59 Gorgias’ approach to customer listening

31:04 Balancing policy with human decision

33:20 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

LinkedIn: https://www.linkedin.com/in/milagros-gonzales-520565183/