The one with the CX teenage years - Andrew Carothers Digital CX Leader Cisco Systems E150

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🎤🎞️The 150th episode! “The one with the CX teenage years” with Andrew Carothers CX Leader Cisco Systems in CX Passport Episode 150🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:02 What does successful digital CX look like?

5:16 The role of AI in customer experience?

13:05 The importance of process in customer experience

17:16 How global influences customer experience approach

18:53 1st Class Lounge

24:43 The teenage years of CX / Customer Experience

29:28 Maintaining humanity in CX

32:39 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Andrew LinkedIn: https://www.linkedin.com/in/andrew-carothers/