The one where we amplify the CX job seeker - Adam Haesler #OpenToWork E152

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🎤🎞️Once a month CX Passport stops down and amplifies a CX job seeker. Let’s help build a network for Adam Haesler and his #OpenToWork in “The one where we amplify the CX job seeker” in CX Passport Episode 152🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

4:17 Adam’s journey into customer experience

6:08 Focus on Outcomes over Outputs

8:04 Using Scientific Method in CX

13:14 Connecting Business Results and Customer Experience

14:30 Reducing customer effort in customer service

17:37 1st Class Lounge

24:00 What Companies are Missing in Customer Experience

27:53 Adam’s Next steps in Customer Experience

29:22 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

LinkedIn: https://www.linkedin.com/in/adamhaesler/