Break Point

How do you upgrade with Jace Benson and Cory Wesley

Jul 26, 2023

41:01

Creator website

Episode guests

Cory Wesley

Jace Benson

Highlights

AI Chapters

Episode notes

How to Reduce Your Upgrade Cycle to Six, Four, Two Weeks

01:20

Introduction

2min

The Limitless Possibilities of ServiceNow

2min

How to Introduce Your Kids to Coding

2min

The Origins of Upgrades

2min

The Importance of Christmas Morning Upgrades

2min

The Challenges of Upgrades in the Early Days

6min

The Importance of Documenting Changes

2min

How to Make Change Easier for Your Clients

4min

Customization vs. Configuration: The Eternal Struggle

2min

10.

How Facebook's UI Change Changed the Way It Looked

2min

11.

How to Manage Expectations When Upgrading a Product

2min

12.

How to Keep Upgrade Cycle Times to About a Month

3min

13.

How to Reduce Time Spending on Upgrades

3min

14.

How to Deal With a Service Now Issue

2min

15.

The History of Upgrades for Scoped Apps

3min

16.

How to Save Time on Upgrades

2min

17.

How to Find Corey Wesley on LinkedIn

3min

With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights.

Topics

00:00 Welcome/introductions
04:46 Upgrades in the early days
11:30 Upgrade improvements today
17:57 Products requiring more focus on upgrades
20:59 When things go awry
25:56 Upgrade timeframe
30:44 What to do when you find a show stopper
33:38 Advice for newcomers
37:58 Contact info
38:53 Outro

Links

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

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Break Point

How do you upgrade with Jace Benson and Cory Wesley

Episode guests

How to Reduce Your Upgrade Cycle to Six, Four, Two Weeks

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Save anymoment

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Get the Snipd
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