With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights. Topics 00:00 Welcome/introductions 04:46 Upgrades in the early days 11:30 Upgrade improvements today 17:57 Products requiring more focus on upgrades 20:59 When things go awry 25:56 Upgrade timeframe 30:44 What to do when you find a show stopper 33:38  Advice for newcomers 37:58 Contact info 38:53 Outro Links CJ's LinkedIn news.jace.pro Jace's LinkedIn Jace's YouTube Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.