

Break Point
Lauren McManamon
Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your host, Sr. Developer Advocate Lauren McManamon. She talks to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.
Episodes
Mentioned books

Jul 30, 2025 • 45min
C3 and the Future of Mobile on ServiceNow with David Murch
Welcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound Product Management, David Murch, about the creation of the C3 app: the now very famous collectible card experience built for ServiceNow events like Knowledge and the World Forums. They dive into how mobile capabilities were essential to the app's success, its rapid development timeline, and the collaborative effort behind it. The episode ALSO previews new mobile features in the Zurich release and offers guidance for developers looking to get started with mobile app development on ServiceNow. ⏱️ Timestamps 00:00 Welcome & Introductions 09:43 What Is C3? 14:29 The Construction of the C3 Experience 16:39 What Was the Hardest Part About Making C3? 24:05 What Do You Want People Walking Away From C3 Knowing? 26:29 C3 V2 Plans 29:07 Mobile Platform Zurich Enhancements 35:24 Mobile SDK and Builder Experiences Zurich Enhancements 41:37 Where to Start Your Mobile Enablement Journey 4 3:08 Conclusions & Outro 🔗 Links ServiceNow Mobile App Building Mobile App Building Product Docs Mobile App Academy Playlist TechNow EP100 Registration The ServiceNow World Forums The ServiceNow Developer Site The Developer Advocate Blog See omnystudio.com/listener for privacy information.

Jul 2, 2025 • 30min
What to Expect at CreatorCon India with Mark Obee
Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can guests expect to experience? What did the team take away from doing this all last year? Learn all of that and more in today's episode! ⏱️ Timestamps 00:00 Welcome & Introductions 02:27 What Can Attendees Seek to Experience at CreatorCon India? 03:39 What Is It Like Behind the Scenes Planning CreatorCon India? 07:21 Who From the Community Team Is Hosting CreatorCon India? 07:30 Describe CreatorCon India In One Sentence 08:39 What Can Be Expected From the Curriculum? 11:38 What Are the Keynote Plans For CreatorCon India? 12:45 What Were the Biggest Positives from CreatorCon 2024? 12:58 What Is the HackZone? 17:50 What Is Being Improved Upon From CreatorCon 2024? 18:40 What Are Fun Plans For This Trip to India? 22:27 What Is the Plan POST CreatorCon Season 2025? 25:20 How Should Attendees Prepare for CreatorCon India? 28:27 Conclusions & Outro 🔗 Links The ServiceNow World Forums The ServiceNow Developer Site The Developer Advocate Blog See omnystudio.com/listener for privacy information.

Jun 4, 2025 • 48min
Build Agents Have Entered the Chat!
Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out! ⏱️ Timestamps 00:00 Welcome & Introductions 03:03 What ARE Build Agents? 07:37 How Do Build Agents Relate to AI Agents? 11:25 What Can Build Agents Do In Zurich? 17:30 Real-Life Build Agent Use Case from Knowledge25 20:07 How Did The Idea For Build Agents Come to Be? 29:23 How Can Developers Integrate Build Agents Into Their Workflow? 33:24 What Is “Vibe Coding?” 36:00 What’s Next On the Roadmap For Build Agents? 38:20 What Are Some Resources to Learn More? 42:55 How Do I Convince My Leadership Build Agents Are Worth the Investment? 43:51 Conclusion & Outro 🔗 Links The Vibe / Conversational Coding Playlist: https://www.youtube.com/playlist?list=PL3rNcyAiDYK0TxC6yGXhFKjFXMY3sZaAq The ServiceNow IDE Docs: https://www.servicenow.com/docs/csh?topicname=servicenow-ide-landing.html&version=latest Fluent Docs: https://www.servicenow.com/docs/csh?topicname=servicenow-fluent.html&version=latest The IDE/Fluent ServiceNow University Course: https://learning.servicenow.com/lxp/en/app-engine/introduction-to-the-servicenow-ide?id=learning_course_prev&course_id=9b44e9a49340ead4d28b7e6badba1069 The ServiceNow World Forums: https://www.servicenow.com/events/world-forum.html The ServiceNow Developer Site: https://developer.servicenow.com/dev.do The Developer Advocate Blog: https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog See omnystudio.com/listener for privacy information.

Apr 30, 2025 • 50min
Developer Advocate Double Feature!
Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25. ⏱️ Timestamps 00:00 Welcome & Where We've Been 02:10 Meet Our Newest Advocates! 06:37 Why Did Travis and Allen Want to Become Advocates? 09:30 What Are the Biggest Surprises About Working FOR ServiceNow? 13:03 What Are Travis and Allen's Hobbies? 18:37 Spilling Tea on Near "Fireable" Offenses 31:22 What to Expect at Knowledge25 39:44 The First EVER Attempt At the Break Point Mix Tape Game! 48:25 Conclusion & Outro 🔗 Links The ServiceNow Developer Site: https://developer.servicenow.com/dev.do The Developer Advocate Blog: https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog Check out the other ServiceNow podcasts: http://devlink.sn/podcastsSee omnystudio.com/listener for privacy information.

Jan 24, 2025 • 19min
What Is Agentic AI and Why Should I Care?
In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers! Topics 00:00 Welcome & Introductions 04:21 What Is Agentic AI? 09:23 What Will Agentic AI on ServiceNow Look Like? 12:23 Why Agentic AI is Not Any Old Just a Tech Trend 15:47 Conclusion & Outro Links Donate to the California Fire Foundation AI Agents Live Launch Register for TechNow Yokohama Subscribe to Break Point Apple Podcasts Spotify Amazon Music TuneIn RSS See omnystudio.com/listener for privacy information.

Dec 25, 2024 • 42min
The 2024 Dev Advocate Holiday Special
In today's episode, I've gathered (nearly) all of the Developer Advocates to discuss our fondest memories from 2024, as well as our plans for making 2025 the Community's best year yet! Topics 00:00 Welcome & Introductions 03:15 Our Top 3 Moments from 2024 21:31 What We Are Reading to Prep for 2025 33:29 Our Developer Advocate New Year's Resolutions 39:51 Conclusion & Outro Check out the other ServiceNow podcastsSee omnystudio.com/listener for privacy information.

Nov 27, 2024 • 35min
The New ServiceNow Studio
In today’s episode, we celebrate the launch of a brand new, free-to-use product that will change the way developers work forever! Topics 00:00 Welcome & Introductions 12:03 What Is ServiceNow Studio? 13:45 What About Legacy Studio? 14:43 Studio vs App Engine Studio 20:48 What Are Customers Saying About Studio? 26:06 Andrew’s Favorite Feature of Studio 28:35 When Will Studio Be on PDIs? 29:24 What Knowledge Content is Planned for Knowledge25? 31:07 A Break Point Exclusive! 32:29 Conclusion & Outro Links Xanadu Content Calendar ServiceNow Studio Creator Toolbox Check out the other ServiceNow podcastsSee omnystudio.com/listener for privacy information.

Oct 30, 2024 • 43min
The SDK and IDE in Xanadu with Patrick Wilson & Jay Couture
In today’s episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond! Topics 00:00 Welcome & Introductions 02:39 Defining the Many Acronyms (e.g. SDK, IDE) 08:19 Biggest Changes Between Washington and Xanadu for the SDK 16:41 The IDE's Improvements and Clarity on the Many "Studios" 21:05 Best Practices in Development Moving Forward 29:34 Where's the Roadmap Heading? 39:06 Where Can People Get Their Hands on It? 40:26 Conclusion & Outro Links Xanadu Content Calendar ServiceNow IDE and Fluent (SDK v2) Creator Toolbox ServiceNow IDE, SDK, and Fluent Articles ServiceNow IDE, SDK, and Fluent Forum ServiceNow IDE Store Link Building Applications in Source Code ServiceNow Fluent API Reference Office Hours Check out the other ServiceNow podcasts See omnystudio.com/listener for privacy information.

Oct 2, 2024 • 30min
Break Point 3.0
In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together. Topics 00:00 Welcome & Introductions 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel? 04:30 How frequently do you listen to new episodes of Break Point? 08:46 What are your favorite types of episode? 12:38 What are your favorite aspects of Break Point that you want to see remain constant through this next phase? 16:47 What are aspects of Break Point that need improvement? 23:28 Are there any topics / guests you would like to see featured in the near future? 25:30 Conclusion & Outro Links #BuildWithCreatorStudio Hacktoberfest 2024 Check Out the Other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Sep 4, 2024 • 51min
The Butterfly Effect with Chuck and Lauren
While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers. Topics 00:00 Welcome 03:50 Lauren's #5 08:26 Chuck's #5 11:31 Lauren's #4 16:49 Chuck's #4 21:09 Lauren's #3 26:26 Chuck's #3 31:14 Lauren's #2 35:21 Chuck's #2 38:51 Lauren's #1 43:39 Chuck's #1 48:16 Outro Links Book: The Art of Simple Living Manager Tools/Career Tools podcasts Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.