Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast #144 - Call Center Commission and Navigating HVAC Equipment Pricing
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Sep 24, 2024 Join the conversation as industry experts dive into the evolving landscape of call centers and AI's impact on business efficiency. Discover innovative strategies for negotiating with vendors to boost profitability and gain insights on crafting effective compensation structures that motivate sales teams. The importance of networking and learning from peers is emphasized, along with adapting to market trends and seasonal shifts. Uncover tools like Hatch that streamline communication, helping home service businesses convert leads into loyal customers.
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Misleading KPIs
- Industry benchmarks, like 30% equipment cost, can be misleading.
- Talking to top performers reveals better targets, like 21-23%, prompting renegotiations and cost reductions.
Negotiate Like PE
- Find out what private equity firms are paying vendors.
- Demand the same pricing; leverage your size and willingness to switch.
80 Calls a Day
- John Wilson learned from Tommy Mello that some call centers book 80 calls daily.
- This inspired Wilson to implement a commission structure, resulting in doubled bookings.