Lost Debate How To Get Unstuck with Dan Heath
5 snips
Mar 20, 2025 
Dan Heath, a New York Times bestselling author renowned for his insights on personal and organizational change, dives into the art of breaking free from stagnation. He shares transformative case studies, like a hospital slashing delivery times and a school's innovative discipline strategies. The discussion shifts to the current government overhaul, questioning its efficacy versus aggressive efficiency tactics. Ultimately, Heath emphasizes that real change stems from small, strategic adjustments rather than grand initiatives, spotlighting the importance of identifying key leverage points.
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Northwestern Hospital Package Delivery
- Northwestern Hospital's receiving area took three days to deliver packages.
- A new manager, Paul Seward, improved this to same-day delivery by eliminating batch processing and focusing on continuous flow.
Walk The Process
- Observe work directly to find leverage points in a system.
- "Walk the process" to gain firsthand understanding, as Paul Seward did in the hospital and Karen Ritter did by shadowing a student.
Shadowing a Student
- Assistant principal Karen Ritter shadowed a ninth grader for a day.
- She realized the cost of double-period remedial classes and the gap between the school's active learning goals and the reality of passive lectures.
