No Nonsense Leadership #0101 - The Vanguard Method with Ibrar Hussain
May 2, 2024
Ibrar Hussain, founding architect of Vanguard Method, discusses applying systems thinking and service design for organizational change. Topics include leadership's role in driving improvements, addressing failure demand in financial services, and transforming mortgage operations to prioritize customer-centric approach. The podcast explores historical work organization concepts and emphasizes simplifying operations to align with customer feedback for optimal efficiency.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 4min
Identifying and Addressing Failure Demand in Financial Services Operations
03:49 • 15min
Driving Organizational Change through the Vanguard Method
19:00 • 13min
Transforming Mortgage Operations Through Customer-Centric Approach
32:01 • 8min
Journey of Problem-Solving and Organizational Transformation
40:16 • 16min
Exploring Historical Work Organization Concepts
56:12 • 2min
Decomposition of WORK and Simplification of Operations
57:47 • 2min
Effective Customer Alignment without Buzzwords
59:21 • 3min