No Nonsense Leadership
#0101 - The Vanguard Method with Ibrar Hussain
May 2, 2024
Ibrar Hussain, founding architect of Vanguard Method, discusses applying systems thinking and service design for organizational change. Topics include leadership's role in driving improvements, addressing failure demand in financial services, and transforming mortgage operations to prioritize customer-centric approach. The podcast explores historical work organization concepts and emphasizes simplifying operations to align with customer feedback for optimal efficiency.
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Quick takeaways
- Vanguard Method focuses on combining systems thinking, occupational psychology, and leadership for sustainable change within organizations.
- Vanguard Method illustrates the impact of failure demands and the shift towards addressing underlying customer needs to reduce inefficiencies.
Deep dives
Introduction to the Vanguard Method and Systems Thinking
The Vanguard Method combines systems thinking with occupational psychology to address performance issues driven by organizational systems. By identifying the relationship between performance, system design, and leadership thinking, Vanguard aims to instigate sustainable change within organizations by shifting the focus from tasks to value demands.
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