#0101 - The Vanguard Method with Ibrar Hussain
No Nonsense Leadership
Transforming Mortgage Operations Through Customer-Centric Approach
Exploring a case study in the UK mortgage industry where a shift towards understanding customer needs over meeting time targets resulted in significant improvements in responsiveness and customer satisfaction. The chapter showcases the collaboration between frontline staff and developers to create a solution that revolutionizes the calculation process, highlighting the importance of empowering employees to provide accurate and valuable information to customers.
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