Transforming Mortgage Operations Through Customer-Centric Approach

Exploring a case study in the UK mortgage industry where a shift towards understanding customer needs over meeting time targets resulted in significant improvements in responsiveness and customer satisfaction. The chapter showcases the collaboration between frontline staff and developers to create a solution that revolutionizes the calculation process, highlighting the importance of empowering employees to provide accurate and valuable information to customers.

Transcript

Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.