AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
8min chapter
#0101 - The Vanguard Method with Ibrar Hussain
No Nonsense Leadership
Transforming Mortgage Operations Through Customer-Centric Approach
Exploring a case study in the UK mortgage industry where a shift towards understanding customer needs over meeting time targets resulted in significant improvements in responsiveness and customer satisfaction. The chapter showcases the collaboration between frontline staff and developers to create a solution that revolutionizes the calculation process, highlighting the importance of empowering employees to provide accurate and valuable information to customers.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode