#0101 - The Vanguard Method with Ibrar Hussain
No Nonsense Leadership
Identifying and Addressing Failure Demand in Financial Services Operations
This chapter focuses on failure demand in a bank's call center operations, highlighting the imbalance between value demands and failure demands. It discusses how organizational structure impacts customer service, leading to inefficiencies and delays. The chapter emphasizes the need for systemic change to address failure demand and improve overall operational efficiency in financial services organizations.
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