Effective Customer Alignment without Buzzwords

Join Murray Robinson and Shane Gibson as they discuss the Vanguard method with Ibbi Hussain, one of the founding architects of this revolutionary approach to organisation change. Ibi describes how the Vanguard method uses systems thinking, service design, and occupational psychology to make profound improvements to call center performance. Join us as we navigate through the philosophy of change, the importance of leadership. And practical insights into implementing sustainable improvement within organisations.

Listen to the podcast on your favourite podcast app:

| Spotify | Apple Podcasts | Google Podcasts | iHeart Radio | PlayerFM | Amazon Music | Listen Notes | TuneIn | Audible | Podchaser |  Deezer | Podcast Addict |

Connect with Ibbi via LinkedIn or over at https://beyondcommandandcontrol.com/

Contact Murray via email or Shane on LinkedIn shagility.

You can read the podcast transcript at:

https://agiledata.io/podcast/no-nonsense-agile-podcast/the-vanguard-method-with-ibrar-hussain/#read

The No Nonsense Agile Podcast is sponsored by:

Simply Magical Data