Talks at Google

Ep509 - Tony Hsieh | Delivering Happiness: A Path to Profits, Passion, and Purpose

8 snips
Dec 20, 2024
Tony Hsieh, former CEO of Zappos and author of "Delivering Happiness," shares insights from his remarkable career in e-commerce. He discusses how prioritizing happiness can drive profits and purpose in business. With anecdotes from his early lemonade stand to Zappos’ corporate culture, he emphasizes the importance of core values and exceptional customer service. Hsieh also explores the science of happiness, outlining its role in personal growth and business success, while examining three types of happiness: fleeting pleasure, engaging experiences, and lasting fulfillment.
Ask episode
AI Snips
Chapters
Books
Transcript
Episode notes
ANECDOTE

Pizza and Partnerships

  • Tony Hsieh's pizza business in college led to a key partnership.
  • His roommate, Alfred, now Zappos' CFO/COO, bought whole pizzas to resell by slice.
INSIGHT

Culture Over Cash

  • LinkExchange's sale to Microsoft wasn't solely a success story.
  • A declining company culture, where Hsieh dreaded work, motivated the sale.
ADVICE

Post-Sale Focus

  • Focus on customer experience after the sale, not just getting the credit card.
  • Encourage returns; high return rates often lead to more overall profit.
Get the Snipd Podcast app to discover more snips from this episode
Get the app