Tony Hsieh

Tony Hsieh, former CEO of Zappos and author of "Delivering Happiness," shares insights from his remarkable career in e-commerce. He discusses how prioritizing happiness can drive profits and purpose in business. With anecdotes from his early lemonade stand to Zappos’ corporate culture, he emphasizes the importance of core values and exceptional customer service. Hsieh also explores the science of happiness, outlining its role in personal growth and business success, while examining three types of happiness: fleeting pleasure, engaging experiences, and lasting fulfillment.

Computer scientist Tony Hsieh made millions off the dot-com boom. But he didn't make his mark until he built Zappos — a customer service company that "happens to sell shoes." Now Zappos is worth over a billion dollars and known for its completely unorthodox management style. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In a reflective discussion, former Zappos CEO Tony Hsieh, urban economist Ed Glazer, and Downtown Project business lead Maggie Hsu explore the ambitious revitalization of Las Vegas. They delve into innovative urban planning techniques that aim to transform downtown into a vibrant community hub. Hsieh shares insights from his vision, while Hsu recounts grassroots initiatives that foster creativity and local entrepreneurship. The trio discusses the unique challenges of reshaping a city known for its glitz, highlighting the importance of community engagement and thoughtful design.

Tony Hsieh, the visionary former CEO of Zappos, transformed the shoe industry with his unique approach to customer service and company culture. He shares his journey through the dot-com boom and the challenges Zappos faced during its early struggles. Hsieh emphasizes the significance of company culture and the innovative strategies that drove Zappos to success. He reflects on the role of luck in shaping the company's fortunes and discusses the value of experiences over material wealth. An inspiring look at a life dedicated to exceptional service.

Tony Hsieh, the visionary founder of Zappos, transformed an online shoe retailer into a billion-dollar customer service powerhouse. He shares insights on the unconventional management philosophy that prioritizes happiness and employee culture over traditional structures. Hsieh reflects on overcoming early financial challenges and the joy of creating a nurturing work environment. He also delves into his belief in experiences over possessions, illustrating how these principles fueled Zappos' success and reshaped industry expectations.