
How I Built This with Guy Raz
Zappos: Tony Hsieh (2017)
May 20, 2019
Tony Hsieh, the visionary founder of Zappos, transformed an online shoe retailer into a billion-dollar customer service powerhouse. He shares insights on the unconventional management philosophy that prioritizes happiness and employee culture over traditional structures. Hsieh reflects on overcoming early financial challenges and the joy of creating a nurturing work environment. He also delves into his belief in experiences over possessions, illustrating how these principles fueled Zappos' success and reshaped industry expectations.
32:41
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