How I Built This with Guy Raz cover image

Zappos: Tony Hsieh (2017)

How I Built This with Guy Raz

CHAPTER

Understanding the Unconventional Philosophy Behind Zappos

This chapter examines Zappos' unique focus on exceptional customer service and a strong company culture, shaped by its introverted founder. It also highlights the challenges faced during its growth, especially in securing funding amid the dot-com crash.

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