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Ep509 - Tony Hsieh | Delivering Happiness: A Path to Profits, Passion, and Purpose

Talks at Google

CHAPTER

Leadership Lessons from Zappos

This chapter explores the leadership and cultural principles at Zappos, highlighting the former CEO's unique strategies for fostering a positive work environment and exceptional customer service. Through anecdotes and personal experiences, it emphasizes the critical role of core values in building a successful brand and the long-term benefits of prioritizing customer experience.

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