
Ep509 - Tony Hsieh | Delivering Happiness: A Path to Profits, Passion, and Purpose
Talks at Google
00:00
Leadership Lessons from Zappos
This chapter explores the leadership and cultural principles at Zappos, highlighting the former CEO's unique strategies for fostering a positive work environment and exceptional customer service. Through anecdotes and personal experiences, it emphasizes the critical role of core values in building a successful brand and the long-term benefits of prioritizing customer experience.
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