313: Practitioner Stories: Experience Design At Lloyds Banking Group

Jul 11, 2023

20:38

AI Chapters

Episode notes

Introduction

4min

The Role of Design in Customer Experience

4min

The Mindset Shift in Design Thinking

4min

The Cost of Design Forward Organizations

4min

The Future of Design at Lloyd's

3min

Phil Bonhard, head of experience design for homes and mortgages at Lloyds Banking Group, joins us for an inside view into the design team at Lloyds.

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