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313: Practitioner Stories: Experience Design At Lloyds Banking Group
Jul 11, 2023
20:38
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Episode notes
1
Introduction
00:00 • 4min
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2
The Role of Design in Customer Experience
04:23 • 4min
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3
The Mindset Shift in Design Thinking
08:28 • 4min
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4
The Cost of Design Forward Organizations
12:47 • 4min
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5
The Future of Design at Lloyd's
16:52 • 3min
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Phil Bonhard, head of experience design for homes and mortgages at Lloyds Banking Group, joins us for an inside view into the design team at Lloyds.
