3min chapter

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313: Practitioner Stories: Experience Design At Lloyds Banking Group

The CX Cast

CHAPTER

The Future of Design at Lloyd's

Phil Ance: I'm embedded into kind of project, like Colazia, when the project starts. And it's to kind of embed yourself into the strategy level of what is the bank trying to do rather than we've decided what we're doing. So my job is to make sure that we have the right mix of skills in order to be able to fulfill the demand. He says he would like to see a world in the future where design and engineering are more fully integrated with one another. ance: Stay tuned for the next installment where we will talk about how we actually measure the success of the solutions that we're building at Lloyd's.

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