A 61% Increase in New Customers and a 45% Drop in CAC Selling a “Meta-Friendly” product
Aug 15, 2023
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Kobi, an expert in cross-platform advertising, shares insights on leveraging data for customer acquisition. He discusses how combining Facebook and Google ads led to a remarkable 61% increase in new customers while reducing costs. Kobi highlights the importance of selecting the right platforms based on audience needs and the stages of their journey. He also warns against neglecting top-of-funnel marketing, emphasizing the significance of cohesive campaigns and post-purchase engagement to enhance customer loyalty.
Cross-platform advertising, particularly through Facebook and Google, maximizes customer acquisition by effectively targeting different stages of the customer journey.
A strategic understanding of product suitability across advertising platforms is vital, as high-priced items often need more engagement before conversion.
Post-purchase engagement, including valuable follow-up content, plays a crucial role in customer retention and loyalty, fostering lasting relationships with consumers.
Deep dives
Aligning Agency Goals with Client Objectives
Effective collaboration between an agency and its client is crucial for achieving marketing success. If both parties are not aligned in their approach, the client may feel neglected or misled, resulting in frustration despite the agency claiming strong performance. Understanding what metrics truly contribute to client success, rather than just those that make the agency appear effective, is essential. Businesses should focus on metrics that lead to real financial benefits and customer acquisition, ensuring both the agency and client work towards shared goals.
Choosing the Right Platform for Customer Acquisition
Identifying the appropriate advertising platform is key to effectively acquiring new customers. Businesses need to take into account their target audience and product characteristics when selecting between platforms like Facebook and Google. A strategic approach can yield substantial improvements in customer acquisition, as demonstrated by a significant increase in new customers and a drop in customer acquisition costs. Analyzing data-driven insights can guide this selection process, ensuring that the chosen platform aligns with the product being marketed.
Understanding Product Suitability for Advertising Channels
Not all products perform equally across different advertising platforms, making product suitability a critical factor in marketing strategy. For example, high-priced items require multiple touchpoints before purchase, which often leads to customers performing additional research outside of Facebook ads. Conversely, lower-priced products tailored to professionals may not have the same reach in a broader consumer context. By selecting products strategically based on their performance data, agencies can optimize advertising campaigns and better serve their clients.
The Importance of Omnichannel Marketing Strategies
Utilizing an omnichannel approach where both Google and Facebook campaigns support one another can significantly enhance marketing effectiveness. By tracking customer interactions across platforms, businesses can capitalize on initial interest generated through one channel and convert it through another. Engaging in both awareness and consideration phases through tailored content ensures that customers remain informed and connected, ultimately leading to improved conversion rates. This comprehensive strategy highlights the necessity of integrating various marketing channels for maximum impact.
Activating Customer Engagement Post-Purchase
Post-purchase engagement is a critical element to ensure customer satisfaction and reduce the likelihood of returns. Following up with valuable content, such as instructional videos or helpful tips, can significantly enhance the customer experience and reinforce their purchasing decision. For instance, sending follow-up emails to customers with additional resources not only improves retention but also encourages repeat business. By highlighting customer care beyond the initial sale, brands can foster loyalty and create advocates out of their consumers.
Ralph and Kasim are joined by Kobi. They discuss a case study that highlights the power of cross-platform advertising for customer acquisition. They examine how a client's Facebook ads led to increased traffic and awareness, while their Google ads sealed the deal and closed sales. By understanding the different audiences, product needs, and stages of the customer journey, marketers can strategically create a cohesive, multi-platform advertising campaign that maximizes results.
Chapters:
00:00:00 Kickoff: The Power of Cross-Platform Advertising with Kobi
00:03:20 Leveraging Data to Optimize Social Media Platforms Choice
00:06:19 Analyzing Advertising Shifts and Their Sales Impact
00:12:51 How a Product Change Can Boost Customer Acquisition Rapidly
00:18:17 Tapping into Google: Traffic & Attribution for High-End Products
00:22:23 Risks of Neglecting Top-of-Funnel Marketing in Google Campaigns
00:26:20 Strategies to Enhance Conversions and Business Success
00:33:01 Overcoming Stakeholder Hesitations: Changing the Narrative
00:37:24 The Value of Incremental Ad Investments & Scalability Insights
00:42:15 Delving into Activation Ads & Effective Consumer Guidance
00:46:36 Revisiting: Enhancing Customer Loyalty with Post-purchase Measures
Connect with Kasim on Twitter and Connect with Ralph on LinkedIn
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