Curious Minds at Work
CM 288: Charles Feltman on a New Understanding of Trust
Mar 23, 2025
In this insightful discussion, Charles Feltman, a leadership coach and author of "The Thin Book of Trust," unpacks trust as a complex, four-dimensional construct rather than a simple yes or no. He highlights how vulnerability intertwines with trust and outlines a framework of care, sincerity, reliability, and competence essential for fostering team dynamics. Feltman also dives into the neuroscience behind trust, emphasizing the importance of self-trust and effective communication in building strong workplace relationships.
47:38
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Quick takeaways
- Trust is a multidimensional concept encompassing care, sincerity, reliability, and competence, which helps in identifying gaps in relationships.
- Acknowledging vulnerability as an inherent part of trust fosters empathy and openness, enhancing communication and resolution in interactions.
Deep dives
Understanding Trust Beyond Binary Thinking
Trust is often seen as a binary concept—either you trust someone or you don't—but this perspective is limited. Trust can actually be understood through four distinct dimensions: care, sincerity, reliability, and competence. Each dimension allows individuals to assess relationships at different levels, recognizing that a lack of trust in one area does not eliminate trust in others. This more nuanced understanding encourages individuals to identify specific issues within their relationships, opening the door to better communication and resolution.
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