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CM 288: Charles Feltman on a New Understanding of Trust

Curious Minds at Work

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Navigating Communication in the Workplace

This chapter explores the pitfalls of miscommunication in workplace requests, particularly when clarity is lacking. Through the example of a VP of sales and their presentation, it illustrates the vital need for specificity in instructions and open dialogue. The discussion further emphasizes building trust through accountability, handling renegotiations, and fostering effective communication within teams.

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