How to Be Awesome at Your Job

938: William Ury on How to Thrive in Conflict

Feb 22, 2024

Renowned negotiation expert William Ury shares insights on transforming conflict into opportunity, emphasizing the importance of listening, understanding different perspectives, and building coalitions. Strategies for negotiation success include staying calm, seeking support from the 'third side,' and cultivating virtues like trust and patience. Learn how to use empathic listening and the 'positive no' for constructive conflict resolution, and explore the benefits of innate superpowers like creativity and community involvement.

44:29

Episode guests

William Ury

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Quick takeaways

Embrace conflict as a natural part of life to transform conflicts into opportunities.

Use empathic listening and understanding the other side's perspective to navigate conflicts effectively.

Deep dives

The Power of Transforming Conflict through Patience and Understanding

Emphasizing the importance of transforming conflicts rather than trying to end them completely, William Ury highlights the value of embracing conflict as a natural part of life. He advocates for developing patience and persistence when navigating difficult situations, emphasizing the need to invest in building trust and understanding, and the power of considering your best alternative if an agreement cannot be reached.

Listening and Understanding in Negotiations

00:20

The 17 Camels Fable

01:34

The Art of Building the Other Side

00:21

Introduction

2min

Negotiating with the President of Venezuela

13min

The Importance of Embracing and Transforming Conflict for Positive Outcomes

2min

Mastering Conflict Resolution Strategies

18min

Strategies for Negotiation Success and Wisdom from Ancient Texts

4min

Conflict Resolution through Empathic Listening and the Positive No

2min

Transforming Conflicts and Lives through Innate Superpowers

4min

Renowned negotiation expert William Ury draws from his extensive experience of working in the world’s toughest conflicts to help transform conflict into opportunity.

— YOU’LL LEARN —

1) Why we need more conflict, not less

2) The true enemy to confront

3) How writing the other side’s victory speech can help you win

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— ABOUT WILLIAM —

William Ury is one of the world’s best-known experts on negotiation, and co-author of Getting to Yes, the world’s all-time bestselling book on negotiation with more than 15 million copies sold. A co-founder of Harvard’s Program on Negotiation, Ury has devoted his life to helping people, organizations, and nations transform conflicts around the world, having served as a negotiator in many of the toughest disputes of our times, taught negotiation to tens of thousands, and consulted for the White House, the State Department, the Pentagon, and dozens of Fortune 500 companies. He has served as a negotiation adviser and mediator in conflicts ranging from Kentucky wildcat coal mine strikes to family feuds, from US partisan battles to wars in the Middle East, Colombia, Korea, and Ukraine.

Ury is an internationally sought-after speaker and has two popular TEDx talks with millions of viewers. He lives in Colorado where he loves to hike in the mountains.

• Book: Possible: How We Survive (and Thrive) in an Age of Conflict

• Book: The Power of a Positive No: Save The Deal Save The Relationship and Still Say No

• Website: WilliamUry.com

— RESOURCES MENTIONED IN THE SHOW —

• Book: Lao Tzu's Tao Te Ching translated by Chao-Hsiu Chen

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