How to Be Awesome at Your Job 938: William Ury on How to Thrive in Conflict
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Feb 22, 2024 
Renowned negotiation expert William Ury shares insights on transforming conflict into opportunity, emphasizing the importance of listening, understanding different perspectives, and building coalitions. Strategies for negotiation success include staying calm, seeking support from the 'third side,' and cultivating virtues like trust and patience. Learn how to use empathic listening and the 'positive no' for constructive conflict resolution, and explore the benefits of innate superpowers like creativity and community involvement.
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The Power of Non-Reaction
- William Ury calmed a furious Venezuelan president by listening to his rant for 30 minutes.
- The president's anger subsided, and he asked Ury for advice, demonstrating the power of non-reaction.
The Possibleist
- William Ury identifies as a "possibleist," believing in humanity's potential to transform conflict.
- His belief stems from witnessing positive change in seemingly intractable global conflicts like South Africa and Northern Ireland.
Engage the Third Side
- Recognize the "third side" in conflicts: the surrounding community or stakeholders.
- Engage this "third side" as a resource for support, perspective, and mediation to transform conflicts.