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938: William Ury on How to Thrive in Conflict

How to Be Awesome at Your Job

CHAPTER

Negotiating with the President of Venezuela

This chapter narrates a tense negotiation encounter with the president of Venezuela, highlighting the power of maintaining composure and listening to de-escalate conflicts. It explores strategies such as using silence, visualizing 'the balcony' for perspective, and adopting 'possibleism' to transform challenging situations. The narrative emphasizes understanding different perspectives, fostering curiosity over animosity, and building coalitions for successful conflict resolution.

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