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938: William Ury on How to Thrive in Conflict

How to Be Awesome at Your Job

CHAPTER

Mastering Conflict Resolution Strategies

The chapter delves into various conflict resolution strategies, such as staying calm and mindful in challenging situations, building bridges to connect with the other party, and seeking support from the 'third side.' It emphasizes the power of understanding the other side's perspective, imagining their victory speech, and cultivating virtues like trust and patience before engaging in conflicts. The importance of collaboration, honesty, and fair dealing in negotiations is also highlighted as key elements for successful resolution.

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