236 (Sell) Get Ahead of Deal Killers by Asking Buyers the Hard Questions Upfront (Steven Bryerton, ZoomInfo)
Jul 30, 2024
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Steven Bryerton, an SVP of Sales at ZoomInfo, shares invaluable insights into effective sales techniques. He emphasizes the importance of asking tough questions to gauge prospect enthusiasm and uncover their true needs. Bryerton advises tailoring your pitch by understanding what prospects discuss in internal meetings. He warns against overwhelming potential clients with software details that may lead to confusion or cost concerns. Recapping conversations and addressing specific client requirements are also key strategies to foster successful engagements.
Engaging buyers through tough questions allows sellers to uncover deeper motivations, fostering tailored solutions aligned with prospects' true needs.
Recapping previous discussions and asking executives for feedback ensures alignment with their priorities, demonstrating investment in their specific challenges.
Deep dives
Actionable Insights for Cold Calling
The book on cold calling provides a detailed breakdown of each cold calling step, equipping readers with specific talk tracks to enhance their skills. It includes innovative features like QR codes linked to voiceovers, making it easier for readers to grasp the right tone and delivery for cold calls. In addition, the authors interviewed over 200 elite sellers, offering real-life examples applicable to various sales contexts. The advice shared in the book is substantiated by data collected from more than 300 million cold calls, ensuring it is both practical and grounded in real-world performance.
Mastering the Discovery Process
Effective discovery in sales should aim to uncover deeper needs instead of just surface-level wants, guiding sellers to ask harder, more revealing questions. By encouraging sellers to go for 'no' early on, they can identify critical points that can help in negotiations later. This method of discovery allows for a clearer understanding of the customer's true motivations, enabling sellers to tailor their approach accordingly. As a result, sellers are better positioned to present solutions that align with the fundamental needs and pain points of their prospects.
Building Engagement in Meetings
Sellers should focus on creating an engaging conversation during calls by leaving some questions unanswered, thus leaving prospects wanting more and fostering anticipation for future meetings. The concept of 'planning' encompasses pivoting the conversation towards next steps while ensuring that attendees are involved and accountable for progress. This approach emphasizes the importance of not only scheduling follow-ups but also aligning expectations and accountability between both parties. Structured meetings should leverage prior discussions, enhancing engagement and facilitating smoother transitions into executive-level conversations.
Navigating Executive Presentations
In meetings with higher executives, the presentation strategy shifts to storytelling, emphasizing the business impacts and ROI of solutions tailored to the specific organizational challenges. Instead of diving straight into Discovery or lengthy demos, a balance of presenting prior insights and engaging in new discovery is key. Sellers must ensure that they translate their conversation into language that resonates with executives, addressing broader business impacts rather than getting bogged down in details. This approach not only reinforces the value of the product but also positions the seller as an insightful partner in addressing the executive's needs.
Gauge your prospect’s enthusiasm by asking where they fall on a scale from one to ten, providing more insight than a simple yes/no question.
Ask your prospect what they discuss in internal meetings to tailor your pitch to resonate with their executive team.
Avoid showing too much software to prevent prospects from associating the product with unnecessary features and higher costs.
Recap previous conversations and then ask the executive what you might have missed, ensuring you address their specific needs while demonstrating your product.