Jeff Yip, an assistant professor of management at Simon Fraser University, dives into the art of listening as a vital leadership skill. He reveals the five major mistakes leaders make, often thinking they’re good listeners when they’re not. Enhancing town hall meetings for better communication and navigating defensiveness in feedback are crucial strategies he discusses. Yip emphasizes the need for follow-up actions after listening to maintain trust and prevent cynicism, along with practical techniques like the 'five second rule' for richer dialogues.
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insights INSIGHT
Listening Is Leadership's Core
Listening is the foundational discipline of leadership enabling connection, insight, and influence.
Without listening, leaders only speak to themselves, missing vital information and learning opportunities.
insights INSIGHT
Listening Needs Response Too
Listening requires attention, comprehension, and crucially, response.
If leaders do not follow up on what they hear, listeners perceive that they are not truly listened to.
insights INSIGHT
Speaking Glorified Over Listening
The culture of business glorifies speaking over listening.
Effective speech depends fundamentally on quality listening, but listening is rarely taught or celebrated as a leadership skill.
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Listening well is an essential aspect of leadership - not just to maintain good relationships with employees, but to drive real business improvements and results. But many of us still get it wrong - or might think we are good listeners but don't give that impression to our teams. Jeff Yip, assistant professor of management at Simon Fraser University’s Beedle School of Business, explains why the skill is so important to business success and identifies the five main mistakes leaders make when it comes to listening. He is coauthor, along with Colin Fisher of University College London, of the HBR article “Are You Really A Good Listener?”
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