Jeff Yip

Jeff Yip, an assistant professor of management at Simon Fraser University, dives into the art of listening as a vital leadership skill. He reveals the five major mistakes leaders make, often thinking they’re good listeners when they’re not. Enhancing town hall meetings for better communication and navigating defensiveness in feedback are crucial strategies he discusses. Yip emphasizes the need for follow-up actions after listening to maintain trust and prevent cynicism, along with practical techniques like the 'five second rule' for richer dialogues.