Navigating Defensiveness in Leadership Listening

Listening well is an essential aspect of leadership - not just to maintain good relationships with employees, but to drive real business improvements and results. But many of us still get it wrong - or might think we are good listeners but don't give that impression to our teams. Jeff Yip, assistant professor of management at Simon Fraser University’s Beedle School of Business, explains why the skill is so important to business success and identifies the five main mistakes leaders make when it comes to listening. He is coauthor, along with Colin Fisher of University College London, of the HBR article “Are You Really A Good Listener?”