What Leaders Get Wrong About Listening
HBR IdeaCast
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The Art of Listening in Leadership
This chapter explores the critical role of effective listening for leaders, addressing common pitfalls such as invisibility and the challenges posed by manager fatigue. It emphasizes the necessity of follow-up actions after active listening to maintain trust and prevent cynicism among team members. Practical strategies are offered to enhance listening skills, including the 'five second rule' and the 'listen and build' practice, which encourage deeper dialogue and foster an inclusive environment.
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