Think Like an Owner

Chris Hoffmann - Building Scale in Home Services - Ep.167

Apr 18, 2023
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ADVICE

Spot And Promote High Potential Systematically

  • Run a formal talent review using standardized ratings and normalization to spot high-potential employees.
  • Use one-on-ones and value-based coaching cards to create a common language for promotion decisions.
ADVICE

Vet Senior Hires With Assessments

  • Use rigorous executive assessments and multiple interviews for director-level hires to test culture and future-fit.
  • Consider executive search firms for passive top talent but verify credentials carefully.
INSIGHT

Consolidation Is Selective And Competitive

  • Consolidation in home services is mid-game with few platform-quality sellers, keeping multiples high for top assets.
  • Downstream smaller targets show pricing softening while competition for platforms remains fierce.
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