Think Like an Owner

Chris Hoffmann - Building Scale in Home Services - Ep.167

Apr 18, 2023
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ANECDOTE

Family Origin And NexStar Playbook

  • Chris Hoffmann recounts his father buying a four-person HVAC shop in 1988 and building a family trades business from that start.
  • He credits joining NexStar in 2015 and implementing its playbook for sustained 30%+ organic growth.
INSIGHT

Compound Effect Of Small Operational Wins

  • High growth came from doing many basic processes extremely well, not one magic bullet.
  • Combine process rigor, culture, and talent development to unlock scalable results.
ADVICE

Prioritize Long-Term People Investment

  • Use private, perpetual ownership to prioritize long-term investments in people and benefits over exit timing.
  • Translate business wins into team wins with market-leading pay, full family health coverage, and paid parental leave.
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