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Chris Hoffmann - Building Scale in Home Services - Ep.167
Think Like an Owner
How to Find High Performers in Your Organization
There's a formal talent review process, but in particular that process starts with your year end reviews where we're rating folks up against all of our values. And sometimes we have to normalize, you might have a manager who generally rates really easily or high and you might have somebody who rates really difficult. So there's a normalization process, but then we look out across our business at the end of those year interviews and we can see who those folks are that are scoring really high. That helps us to say, who are those folks that we need to make sure we don't leave behind?
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