Think Like an Owner

T.J. Coombs, a seasoned operator with 40 years in leadership and turnaround roles, shares valuable insights from his extensive career. He emphasizes defining success as the moment you leave, fostering accountability in transitions. T.J. advocates for spending time on the shop floor to gather practical insights and highlights the necessity of open assessments for success. He discusses the balance between strategic vision and hands-on leadership, the importance of service in the building products industry, and the role of technology in enhancing processes.

Dan Calano, a two-time search-fund entrepreneur and current CEO of Fleetflo, shares his invaluable insights on building trust and navigating the complexities of leadership. He reflects on overcoming challenges like intellectual property disputes during his acquisition of Utility Cloud and emphasizes the importance of transparency in building relationships with sellers. Dan also discusses the significance of thoughtful hiring practices, recovering from COVID-related setbacks, and how his experiences shaped a more confident and strategic approach in his second CEO role.

In this episode of Think Like an Owner, Alex Bridgeman sits down with homebuilder and content creator Matt Risinger to discuss how the builder-supplier relationship is evolving and how technology is reshaping the construction industry. Matt shares the story of founding Risinger Build and Build Show Network, detailing how content creation transformed his business and his approach to education within the trades. The conversation explores how trust, service, and transparency remain the cornerstones of effective supplier relationships, even as digital tools and AI change how materials are ordered and managed. They discuss: • How Matt built Risinger Build and transformed his blog into a thriving media company through YouTube • Why builder-supplier relationships depend on service and reliability over price • How purchasing groups helped small builders gain better pricing and leverage • The impact of new digital platforms on takeoffs and pricing transparency • The role of content in shaping homeowner expectations and industry standards through Build Show Network and the upcoming Build HD Standard Links: Build Show Network - https://buildshownetwork.com/ Risinger Build - https://www.risingerbuild.com/ Build Show on YouTube - https://www.youtube.com/mattrisinger Topics: (00:00:00) - Intro (00:01:26) - Matt's journey: From builder to YouTube star (00:07:33) - The birth of The Build Show (00:13:06) - The importance of customer service in building (00:19:58) - Changes in the building supply industry (00:26:15) - The future of semi-custom home building (00:28:42) - Challenges in window and door sales (00:33:10) - The importance of detailed orders and communication (00:37:44) - The role of content in builder-supplier relationships (00:40:18) - Introducing the Build HD standard (00:45:45) - Upcoming events and reflections on the industry

In this episode, Alex Bridgeman sits down with Kyle Baer to reflect on his journey from Accruent to Datacor and now leading Crystal. Kyle shares the lessons he learned sourcing acquisitions, scaling a software business, and ultimately transitioning into his first CEO role. Their conversation highlights the importance of patience, building trust, and embracing the challenges of leadership, while also diving into the practical realities of acquiring and running a company. They discuss: Kyle's career path from Accruent into Datacor and the operational experience he gained The core lessons learned at Datacor, including persistence, compounding growth, and the impact of key hires The long process of building trust with Crystal's founders and closing the acquisition The challenges of moving from operator to CEO and learning to lead through others Insights on patience, continuous improvement, and choosing the right partners and investors Follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/ Links: Kyle on LinkedIn - https://www.linkedin.com/in/kylebaer/ Crystal Practice Management - https://www.crystalpm.com/ Pacific Lake Partners Trilogy Search Partners Topics: (00:00:00) - Intro (00:05:20) - Kyle's background and career path (00:13:08) - The search fund decision (00:17:59) - The long road to acquiring Crystal (00:23:31) - Navigating the acquisition process (00:26:25) - Building relationships and support systems (00:31:06) - Challenges and learnings as a new CEO (00:42:26) - The importance of patience and continuous improvement (00:50:11) - Hiring the right people and building a strong team (00:51:24) - Final reflections and podcast conclusion

Janelle Heuton, co-founder of Heiton Partners and former COO at GIS Workshop, shares her remarkable journey transforming a small GIS company into a thriving SaaS business. She discusses pivotal moments like shifting from custom development to cloud-based solutions and completing nine acquisitions. Janelle highlights the intricacies of the COO-CEO relationship and the importance of nurturing future leaders. Her insights reveal how successful transformations are built on vision, strategic integration, and a strong company culture.

In this episode of Think Like an Owner, host Alex Bridgeman sits down with John Peterson for a wide-ranging conversation on entrepreneurship, adaptability, and building a service business from the ground up. John traces his path from professional golf—where he saw firsthand the parallels between sports and entrepreneurship—to flipping houses during COVID and ultimately founding Westoplex Garage, a garage door and epoxy floor company based in Fort Worth, Texas. With honest pricing and a service-first mentality, John shares how he grew the business from a two-man team in his garage to a multi-division operation poised for expansion into new markets. We discuss: How John's early golf career shaped his entrepreneurial mindset and approach to financial risk Why a $2,200 garage door quote sparked the idea for a new business The importance of interpersonal skills over technical experience in hiring technicians Lessons learned from starting a service company from scratch versus acquiring an existing one The strategic decision to expand into Baton Rouge and the advantages of using private aviation for business A must-listen for operators and builders interested in the intersection of blue-collar service and entrepreneurial scale. Follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/ Links: John on X Alex on X Westoplex Garage Topics: (00:00:00) - Intro (00:01:10) - John's career as a pro golfer (00:14:53) - Pivoting into the garage door business (00:23:48) - Epoxy vs. concrete floors (00:25:36) - Latest tech innovations in garages (00:27:53) - The self-storage market (00:33:05) - Building a new customer funnel (00:36:48) - Training new technicians (00:37:55) - Recruiting talent (00:40:31) - What to look for in hires (00:43:38) - Why people leave the industry (00:48:02) - Opening a Baton Rouge office (00:52:35) - Growing pains (00:55:17) - What are you most excited about in the next year?

Richard Emery, a seasoned expert in business aviation sales with a rich background at top companies, shares his insights on building high-performing sales teams. He discusses effective leadership philosophies and how to identify ideal customer profiles. Emery emphasizes the importance of discipline and communication in sales and tells captivating stories about unique aircraft clients. He also highlights strategies for CEOs to enhance their sales teams' effectiveness, blending experience with a touch of humor in this engaging conversation.

Delray Dobbins, Director of Sales at Engine Assurance Program (EAP), dives into the intricate world of jet engine maintenance. With experience at Rolls-Royce and Pratt & Whitney, he outlines how post-COVID supply chain disruptions are reshaping engine program economics. Delray emphasizes the value of AOG support and proactive planning to avoid costly surprises. He also discusses challenges such as rising engine overhaul costs, technician shortages, and the importance of adapting business models in the aviation sector.

In this engaging discussion, guest Dave Whorton, a seasoned CEO and author of "Another Way," shares insights on governance and harmony in family businesses. He emphasizes the importance of strong relationships and effective tools like outside board members and family councils. Whorton also discusses strategies for creating multi-generational firms, the transition from venture capital to family ownership, and how various industries nurture evergreen businesses. His anecdotes highlight the critical balance of leadership, planning, and emotional dynamics in achieving lasting success.

In this conversation, Dave Whorton, founder of Tugboat Institute and author of Another Way, shares his insights on building evergreen companies that prioritize permanence and purpose. He discusses why he transitioned from a career in venture capital to focus on long-term, sustainable growth. Dave highlights the seven core values of evergreen businesses and the importance of family governance. He also explains how purpose-driven companies can outperform others and offers strategies for fostering multi-generational success in business.