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What It Means

What Retailers Should Plan For This Holiday Season

Oct 31, 2024
Sucharita Kodali, a VP and Principal Analyst at Forrester, and Emily Collins, a VP and Research Director at Forrester, delve into holiday spending trends in this insightful discussion. They highlight how consumer sentiment is impacted by economic realities, particularly the psychological effects of inflation. The duo shares strategies for retailers, focusing on the importance of loyalty programs, selective discounting, and innovative marketing. They also explore the challenges posed by political influences and societal divides on consumer spending behavior this holiday season.
30:47

Podcast summary created with Snipd AI

Quick takeaways

  • Retailers should be aware of the compressed holiday shopping schedule and adjust their promotional strategies to maximize consumer engagement.
  • Consumer sentiment remains fragile despite strong economic indicators, leading to expectations of reduced holiday spending amidst inflation concerns.

Deep dives

Preparing for a Compressed Holiday Shopping Season

This year’s holiday shopping season is expected to be particularly challenging for retailers due to the late timing of Thanksgiving, which falls on November 28th, and the potential distraction of election-related marketing. This compressed schedule implies that traditional sales events such as Black Friday and Cyber Monday will occur closer to Christmas, resulting in a shorter shopping window for consumers. As a result, many customers indicate a willingness to spend less this year, reflecting a cautious approach toward holiday spending amidst uncertain economic conditions. Retail research forecasts e-commerce growth in the high single digits and overall retail growth at notably low single digits, signaling subdued consumer confidence heading into the season.

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