

Are You Being Held Hostage By Your Technicians?
17 snips May 27, 2025
Kevin Comerford, Founder of Service Champions, and Jonathan Bancroft, President of Morris-Jenkins, dive into solving the skilled labor shortage in home services. They discuss their innovative internal training academies that transform technicians into managers. The duo highlights the importance of continuous development, team dynamics, and structured educational frameworks. With insights on overcoming organizational conflicts and using KPIs for accountability, this conversation is a treasure trove for anyone in the home service industry looking to scale and enhance workforce capabilities.
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Start Your Own Training University
- Build internal training universities to solve the skilled labor shortage in home services.
- Hire for attitude and train for skill, starting with communication before technical training.
Jonathan Bancroft's HVAC Journey
- Jonathan Bancroft started in HVAC at $9/hour, learning on the job with little formal training.
- He then founded Morris Jenkins University to guide incoming technicians better and create leadership training.
Simple Systems Scale Better
- Scaling a home service business requires building systems that are simple and consistent like Jiffy Lube.
- Complex, highly skilled models like Bob's Auto Shop are harder to scale universally.