The Art of Quality Exploring Quality in Management with Luca Dellanna
Dec 20, 2024
Luca Dellanna, a renowned author and management advisor, dives into the vital role of managerial quality in business. He contrasts management with sports coaching, highlighting the need for qualitative insights in leadership. The conversation also touches on outdated incentive systems using Southwest Airlines as a case study. Dellanna emphasizes the importance of core values and purpose in the workplace, advocating for real engagement between leaders and employees to enhance quality. This eye-opening discussion reshapes our understanding of management effectiveness.
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Observe, Don't Just Measure
- Managers should observe behaviors and reactions directly instead of relying solely on metrics.
- This approach captures quality in management that numbers alone miss, like coaching in sports.
Motivate with Small Wins
- To motivate unmotivated employees, create achievable small next steps and support them for early wins.
- Positive reinforcement renews belief that good work leads to good outcomes.
Balance Values and Profit
- Long-term thriving companies maintain focus on core values while pursuing profits without compromising values.
- They balance reinforcing established priorities and innovating new initiatives continuously.
