Exploring Quality in Management with Luca Dellanna
The Art of Quality
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Revamping Incentives: Lessons from Southwest Airlines
This chapter examines the outdated systems within organizations, focusing on Southwest Airlines as a case study of how past management decisions lead to failures during peak times. It highlights the critical role of effective incentives and motivation in team dynamics, offering strategies to re-engage unmotivated members by breaking tasks into achievable goals.
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