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The Art of Quality

Latest episodes

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Feb 20, 2025 • 1h 5min

Quality in Culture with Teresa Noonan

Teresa Noonan, founder of Lot No 68 and former Costco executive, shares her inspiring journey from the first woman on a male-dominated night crew to a leader influencing corporate culture. She discusses the powerful impact of a people-first approach on employee well-being and company success. Highlights include the importance of integrity, collaboration, and breaking barriers in leadership. Teresa also emphasizes maintaining high-quality standards over convenience, revealing how ethical practices build trust and enhance organizational reputation.
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Feb 4, 2025 • 1h 2min

Quality in the World of Coffee

In this episode, we sit down with Mark Hellweg—founder of Ratio Coffee, Clive Coffee, and Able Brewing—to explore the art of crafting timeless, well-designed products that enhance daily rituals. From starting a snowboarding and wakeboarding e-commerce business in his dad’s basement to designing some of the most elegant and durable coffee brewers, Mark’s journey is a masterclass in entrepreneurship and experience-driven design. He shares insights on what drives him to build quality products, how simplicity enhances experience, and what it takes to create a business that lasts.
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Jan 17, 2025 • 55min

Patterns of Quality at Costco with Peter Malizia

Peter Malizia, who significantly contributed to Costco’s Canadian success over 26 years, reveals the core values of loyalty, trust, and simplicity that define the company culture. He discusses the 'six rights' of retail operations essential for member satisfaction and efficient turnover. Peter highlights the importance of nurturing long-term supplier relationships and how Costco employs strategic partnerships to maintain quality. He also emphasizes the critical role of teaching within the organization, driving innovation and value through member feedback.
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Dec 20, 2024 • 1h 2min

Exploring Quality in Management with Luca Dellanna

Luca Dellanna, a renowned author and management advisor, dives into the vital role of managerial quality in business. He contrasts management with sports coaching, highlighting the need for qualitative insights in leadership. The conversation also touches on outdated incentive systems using Southwest Airlines as a case study. Dellanna emphasizes the importance of core values and purpose in the workplace, advocating for real engagement between leaders and employees to enhance quality. This eye-opening discussion reshapes our understanding of management effectiveness.
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7 snips
Dec 6, 2024 • 1h 14min

The Quality of Curiosity with Tom Morgan

Tom Morgan, the founder of The Leading Edge, dives deep into the transformative power of curiosity. He shares his journey exploring the interplay between intuition and rational thought, emphasizing how curiosity can guide complex decision-making. Tom discusses the importance of creating space for quality to unfold and critiques traditional approaches to innovation. Furthermore, he addresses the balance between scientific skepticism and metaphysical exploration, encouraging openness to life's mysteries while fostering personal growth through community.
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10 snips
Nov 21, 2024 • 1h 12min

Qualities We Can Learn From Children With Allison Paradise

Allison Paradise, founder of The Epicenter and neuroscientist, discusses the vital transition from fear-based to love-based motivations in nurturing creativity. She emphasizes how children teach us the value of joy and emotional expressiveness, urging for educational systems that enhance curiosity. Allison shares her personal journey of self-discovery and the importance of fostering unique instincts in children. Lastly, she invites listeners to support her initiative for a dedicated retreat center aimed at empowering young minds.
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Nov 12, 2024 • 1h 4min

Quality in Leadership with Patrick Boland

Join us as we delve into our conversation with Patrick Boland, a renowned coach, consultant, and psychotherapist. As the founder of Conexus and author of The Contemplative Leader, Patrick brings invaluable insights gained over years of guiding high performers from leading companies like Google, Unilever, Lego, and Accenture. With extensive experience in leading cultural change programs, Patrick has co-authored books with Richard Rohr and shared the stage with thought leaders such as Margaret Wheatley and Brené Brown. Thank you Patrick, for unpacking the deep wisdom you have gained from your professional journey, revealing what truly matters for building strong, effective teams and nurturing meaningful relationships.  Enjoy this rich exploration of leadership and the lessons learned from years of dedication to cultural transformation and personal growth.
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Oct 21, 2024 • 59min

The Quality of Paying Attention with Ed Halliwell

In this engaging conversation, Ed Halliwell, a seasoned mindfulness teacher and author, explores the transformative power of paying attention. He shares his personal journey through anxiety, emphasizing mindfulness as a path to emotional liberation and self-awareness. Halliwell highlights the importance of community and interdependence in our well-being. He discusses the struggle with stillness and the necessity of embracing solitude in our busy lives, urging listeners to cultivate presence and compassion in their daily experiences.

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