Waste No Day: A Home Services Motivational Podcast
Chris Voss - Why you should NEVER cut your prices!
May 13, 2024
In this insightful discussion, Chris Voss, a former FBI hostage negotiator and bestselling author, reveals powerful negotiation strategies that transcend traditional sales tactics. He emphasizes the importance of conviction when selling services and the role of emotional intelligence in high-stakes deals. Chris shares techniques for asking 'no-oriented' questions to foster better communication and strengthens client relationships through tactical empathy. Listeners will appreciate his practical advice for navigating negotiations effectively in the home services industry.
01:16:32
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Quick takeaways
- Conviction in one’s product or service significantly enhances sales performance and leads to more satisfying experiences for both seller and customer.
- Applying tactics from hostage negotiation, such as emotional intelligence and body language, can greatly improve outcomes in home service negotiations.
Deep dives
The Value of Conviction in Sales
Conviction plays a crucial role in effective selling, with a significant emphasis on having a strong belief in one's product or service. Salespeople who genuinely believe in what they offer tend to perform better than their counterparts. Forcing oneself to sell an inferior product without conviction can lead to a lack of success and dissatisfaction for both the seller and the customer. Understanding that true conviction can lead to more authentic and persuasive sales conversations can enhance the overall sales experience.
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